Delivery & Returns

For more information on our delivery and returns services please refer to the relevant sections below. If you have any further queries please contact our team using the contact us form at the bottom of the page.

2021 Guaranteed Christmas Delivery Dates

Please refer to the below table for last order dates to guarantee delivery of your items pre-Christmas. If you have any queries please contact a member of our team at webshop@ulsterweavers.com.

Delivery CountryCostLast Order Dates
UK & IrelandRoyal Mail Economy (UK Only)
Parcelforce Express
14th December
16th December
Europe (excl. UK & Ireland)DHL Express13th December
United StatesDHL Express6th December
All Other Countries
DHL Express
6th December

Note: if you place an order after these dates your parcel will be shipped the next working day (Mon-Fri). Due to courier and business closures over Christmas all orders placed from 23rd December to 28th December will be dispatched on 29th December 2021 and orders placed between 30th December and 3rd January will be dispatched on 4th January 2022.

Delivery

We currently offer free delivery on UK orders only when you spend £40. Please refer to the table below for country specific rates or estimate your shipping in the basket once you have added all items you wish to purchase.

Delivery CountryCostEstimated Delivery Timescale
United  Kingdom (Including Jersey & Guernsey)£3.49 (Free Over £40)
£4.99 (£2 Over £40)
3-5 Working Days via Royal Mail (Untracked)
1-2 Working Days via Parcelforce (Tracked)
Ireland€4.99 (Free Over €45)2-3 Working Days via Parcelforce/GLS (Tracked)
United States$30.005-7 Working Days via DHL (Tracked)
Belgium, Luxembourg, Netherlands 
€7.99
5-7 Working Days via DHL (Tracked)
Austria, Finland, Greece, Italy, Monaco, San Marino, Spain
Up to 3kg - £18.00
3kg-5kg - £23.00
5kg-7kg - £27.00
7kg-10kg - £34.00
5-7 Working Days via DHL (Tracked)
Germany€7.99
5-7 Working Days via DHL (Tracked)
France€9.99
7 Working Days via DHL (Tracked)
RussiaUp to 3kg - £28.00
3kg-5kg - £35.00
5kg-7kg - £67.00
7kg-10kg - £86.00
7 Working Days via DHL (Tracked)
JapanUp to 3kg - £28.00
3kg-5kg - £35.00
5kg-7kg - £43.00
7kg-10kg - £54.00
7 Working Days via DHL (Tracked)
SwedenUp to 3kg - £13.00
3kg-5kg - £15.00
5kg-7kg - £18.00
7kg-10kg - £22.00
5-7 Working Days via DHL (Tracked)
AustraliaUp to 3kg - £28.00
3kg-5kg - £35.00
5kg-7kg - £43.00
7kg-10kg - £54.00
7 Working Days via DHL (Tracked)
Denmark90,00 DKK5-7 Working Days via DHL (Tracked)

For all other countries please proceed to checkout where the shipping price will be displayed.

Please note: Delivery timelines are a guideline provided by our partner couriers and do not account for unexpected delays due to high parcel volumes or unplanned causes such. Delivery prices in will be charged in your local currency based on the exchange rate. We currently offer direct payment in GBP, Euro and USD. All other currencies may incur a foreign transaction fee from your chosen payment method (e.g. bank or PayPal).

For UK, Ireland and Europe we use Royal Mail/Parcelforce and for all other territories we use DHL. Both couriers will provide you with tracking links so you can track your order throughout the delivery stages. Please note that if you choose 'Free Shipping' in the UK you will only be able to see when a delivery attempt has been made on your parcel. If you require a tracked service please select this option during checkout.

Returns

Online purchases can be returned to the address below up to 30 days after purchase. Please take time to read our terms & conditions below to ensure you keep yourself right when returning a product to us.

Return Address
Web Shop
Ulster Weavers Ltd.
Portman Business Park Lissue Industrial Estate
Moira Rd
Lisburn
BT28 2XF