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COVID-19 Policy


This page is to inform our customers about any changes to our store’s policies during the COVID-19 pandemic.

This is to help our customers feel reassured that their shipments are being handled in a clean environment, and that precautions are being taken to ensure their safety. 

We are in unprecedented and very challenging times, and our priority is the health and wellbeing of our colleagues and customers. As an online retailer Ulster Weavers is continuing to operate, and you can still place orders with us, although we have made significant changes to the way that we work to enable us to do this.


CUSTOMER SERVICE RESPONSE TIMES

At present, our team are working hard to reply to all enquiries as quickly as possible. If you have not received a response from us, please check your junk/spam folder. Please try to refrain from contacting us more than once within a 7hr period as it could delay our response.

DELIVERIES

We are working hard with our delivery partners to minimise customer impact where possible. For more information on areas affected please see the Delivery Impacts section below.

Our delivery partners have put measures in place to ensure the safety of all parties by reducing contact with customers at the final point of delivery;
  • Parcelforce – drivers will sign handheld units with ‘COVID-19’ if customers do not wish to sign
  • DHL – drivers will leave the parcel on the floor after ringing the bell to avoid handing the parcel to the customer

OUR SAFTEY MEASURES

We have introduced measures to ensure that we minimise risks for colleagues and customers. These measures fully embrace all Government guidance, and include increased hygiene measures, and minimal team contact.

FURTHER GUIDANCE

For the latest information on coronavirus (COVID-19) please see https://www.gov.uk/coronavirus  and https://www.who.int/emergencies/diseases/novel-coronavirus-2019

 

Coronavirus (COVID-19) delivery impacts

Due to ongoing government restrictions and controls in place to reduce the spread of coronavirus, our Shippers PARCEL FORCE and DHL are having to adjust their services accordingly.

Their latest service updates are accessible via the links below.

PARCEL FORCE  https://www.parcelforce.com/service-updates

DHL https://www.dhlparcel.co.uk/en/business-users/help-centre/live-service-updates.html